A passenger has the right to:
- A licensed driver, in accordance to the Livery Transport Bylaw 20M2021.
- Travel with a guide dog or service animal and/or portable mobility aid.
- Ride in a clean, safe, comfortable and smoke-free vehicle.
- Direct the route, or expect the most economical route.
- Request curb side assistance with personal items at no extra charge, provided request is reasonable.
- View the metered fare (not applicable for Limousines).
A passenger is required to:
- Pay the required fare.
- Wear a seat belt.
- Not smoke or vape.
- Not consume alcohol (Allowed on Limousines with AGLC license).
- Not be disorderly or abusive to the driver.
A Driver has the right to:
- Refuse or terminate a trip when passengers are disorderly or abusive, including as a result of impairment by alcohol or drugs.
- Refuse to carry animals, with the exception of guide dogs or service animals.
- Require a deposit of up to $30 CAD towards the total cost of the fare.
- Refuse to carry more passengers or baggage than the vehicle can safely and legally accommodate.
- Charge a cleaning fee is a passenger soils the cab.
A Driver is required to:
- Display his or her Taxi Driver’s License, so that it is clearly visible.
- Be professional and courteous.
- Accept all trips regardless of trip length.
- Accept all valid forms of payment as advertised.
- Know the major routes and destinations in the City of Calgary.
- Obey all traffic safety laws.
- Not use a cell phone while passengers are in the Taxi and comply with provincial Distracted Driver Legislation.
- Provide a receipt upon requesting a deposit and at the end of each trip.
Share compliments or concerns by downloading the 311 App. calgary.ca/taxi